Trace Pro
← Trace Pro

How can we help?

Find help with your circle, location sharing and your account.

Email support
[email protected]

How do I invite someone?

Open Groups, choose your family and select Invite member. Share the invitation code or show the QR code to someone nearby.

Can I pause location sharing?

Open your sharing settings, choose the family or members you share with and pause sharing. You can also review Trace Pro’s location permission in iPhone Settings.

Why hasn’t a location updated?

Check the time of the last update. The other member may be offline or may have paused sharing. Ask them to check their network connection and location permissions.

How do I manage my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions. Select Trace Pro to review the options for your plan.

How do I delete my account?

Open your account settings in Trace Pro and choose Delete account. Review the confirmation before continuing. Manage any active App Store subscription separately.